Business travellers using more technologies to improve productivity

Business travellers using more technologies to improve productivity


Business travellers using more technologies to improve productivity


According to the CWT Connected Traveler Study, released at the end of August by Carlson Wagonlit Travel, business travellers are using more mobile devices to improve productivity on the road.

The CWT Connected Traveler Study was created by Carlson Wagonlit Travel and conducted through Artemis Strategy Group. Survey data was collected from more than 1,900 business travellers from the Americas, Europe and APAC region, who made at least four business trips within the previous 12 months.

The main purpose of the study was to understand how business travellers stayed connected to both work and home while on the road. It found that, on average, they carry four different mobile devices (mobile phone, tablet, laptop) on trips. The smartphone was cited as the one “travel tool they can’t live without”, with over 80 percent of travellers across the globe relying on their phone to conduct business. 

Global findings

Thanks to technology, most travellers (88%) find business travel easier now. This has led a significant majority of travellers (78%) seeking opportunities to travel for work, with nearly as many finding business travel to be stimulating (72%). Today’s travellers are experienced and more than half of them rely on their previous travel experience when planning trips, while 54% use hotel websites and 50% use airline websites. Airline and hotel apps are used by 45% of travellers and map apps by 41%.

“The business traveller can be so much more productive than even five years ago thanks to technology,” said Simon Nowroz, chief marketing officer, Carlson Wagonlit Travel. “Think about the advances where a business traveller used to have so much down time between a flight, taxi and hotel. Now, they can login and work while on the plane or wherever they happen to be. With the continued emergence of the tablet, as well as numerous apps, travelers don’t feel out of touch as they carry out business.”

According to the study, work-based relationships and productivity are strengthened through business travel. Nearly 9 out of 10 business travellers said travel helped them build new knowledge and perspective, while 80% said business travel boosted their productivity. Additionally, 93% said that travel positives outweighed negatives when it comes to building and maintaining relationships at work, while 77% say the same about their home lives.

Areas of concern for business travellers

Two-thirds of travellers said they believe travel is safer today. However, nearly half (46%) remain concerned about their safety. This has led more travellers (68%) to “sometimes or always” purchase travel insurance. Business travellers also have difficulties maintaining routines and wellness. More than half of travelers (54%) say that their exercise and wellness habits are disrupted when they travel. When it comes to personal relationships, nearly a quarter of EMEA travellers felt that business trips strained their relationship with their spouse or significant other, while 44% missed at least two social events or occasions within the past 12 months.  

“There are many variables that can make a business trip a success or a failure in the eyes of the traveller” said a CWT spokesperson. “The easier we can make it for travellers to be organised, the more we help them have a better overall experience.”

Last modified on 06.Oct.2017

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