The new portal will give passengers information on their rights should their flight be delayed or cancelled, plus advice about how to submit a complaint about an airline, airport or tour operator. Launched to coincide with the peak booking period, it also gives advice about the documents required for air travel, fees and charges, insurance and health issues.
"We know the first three months of any year are a key time for travel bookings, and that is why we have released the new portal now” said Iain Osborne, group director regulatory policy."We believe this is a strong package of support that helps consumers make the choices that suit them best, and raise awareness of the support that’s available to them."
More information can be found at www.caa.co.uk/passengers
